Guest Reservations & Rapid Response Specialist

Horseshoe Bay Resort; Horseshoe Bay (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Comprehensive Insurance

401(k) with employer match

Job summary

Horseshoe Bay Resort is seeking a Reservation Sales & Rapid Response Agent to be the primary voice for guests and members. You will handle a high volume of inquiries and convert them into confirmed reservations for rooms, dining, and resort activities, ensuring a seamless, professional booking experience that boosts revenue.

The role requires strong communication, multitasking, and computer skills as you work with our PMS and booking software, while maintaining confidentiality and delivering

Qualifications

• 6–12 months of related experience in a call center or hospitality environment preferred.
• Exceptional verbal and written communication skills; ability to present information clearly to guests and internal teams.
• Strong computer skills, including Microsoft Office and the ability to quickly learn proprietary resort software.
• Ability to remain calm and effective in high-pressure, fast-paced situations.
• Basic competency in calculating percentages, discounts, and stay totals.

Responsibilities

• Handle a high volume of inquiries and convert them into room, dining, and activity reservations.
• Convey rate and package information to protect resort revenue yields.
• Maintain precise itineraries for amenity bookings to provide accurate guest information.
• Perform bookings administration and follow-up calls to confirm details.
• Assist Group Reservation Coordinators with overflow tasks and cross-functional resolution of guest issues.
• Engage in training with PMS and amenity booking software.
• Maintain confidentiality and a professional workspace.

Skills

Verbal Communication

Written Communication

Customer Service

Problem Solving

Sales/Up-selling

Multitasking

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

Horseshoe Bay Resort is seeking a Reservation Sales & Rapid Response Agent to be the primary voice for guests and members. You will handle a high volume of inquiries and convert them into confirmed reservations for rooms, dining, and resort activities, ensuring a seamless, professional booking experience that boosts revenue.

The role requires strong communication, multitasking, and computer skills as you work with our PMS and booking software, while maintaining confidentiality and delivering