Guest Relations & Retail Sales Specialist

Blue Hawaiian Helicopters; Hilo (HI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Biweekly commission program

Job summary

Blue Hawaiian Helicopters seeks a Guest Relations Agent to operate at our Hawaii base, delivering warm, in-person check-in, safety briefings, flight follow-up, and retail support while upholding our service standards. You will assist guests with product selection, manage inquiries, and help grow base revenue through retail sales and upgrades, within a team-oriented, safety-focused environment.

Offering competitive pay and a biweekly commission program, this role requires strong English

Qualifications

• GED or high school diploma required.
• Excellent personal interaction skills.
• Expert knowledge of local area and attractions.
• Knowledge of tour industry.
• Fluent English required; bilingual a plus.

Responsibilities

• Provide a professional and courteous greeting to each guest and deliver extraordinary service.
• Establish rapport with guests and assist in selecting products matching their needs.
• Sell retail items and upsell experiences.
• Resolve guest issues promptly and follow up to ensure satisfaction.

Skills

Adaptable

Objection handling

Timeliness

Communication skills

Listening skills

Multitasking

Education

GED

Excellent personal interaction skills

Expert knowledge of local area and attractions

Knowledge of tour industry

Tools

Microsoft Office Suite

Job description

Blue Hawaiian Helicopters seeks a Guest Relations Agent to operate at our Hawaii base, delivering warm, in-person check-in, safety briefings, flight follow-up, and retail support while upholding our service standards. You will assist guests with product selection, manage inquiries, and help grow base revenue through retail sales and upgrades, within a team-oriented, safety-focused environment.

Offering competitive pay and a biweekly commission program, this role requires strong English