Guest Experience & Sales Concierge

Blue-Hawaiian-Helicopters; Waikoloa (HI); On-site; USD 33,375 - 48,400; Full time

Job summary

Blue Hawaiian in Hawaii seeks a Guest Relation Agent to greet guests, explain attractions, and drive on-site sales. You will leverage local knowledge to recommend experiences, close sales, and ensure a memorable vacation for guests.

The role requires high-energy hospitality, exceptional communication, and the ability to work in a fast-paced, commission-based environment. Availability includes weekends and varied shifts, with physical tasks and guest interactions at the front desk.

Qualifications

• High school diploma or GED with 1–3 years’ related experience or training
• 1–2 years of sales (or upselling) experience in a performance-driven environment
• Extraordinary guest service skills
• Expert knowledge of local area and attractions (preferred)
• Knowledge of travel/ticket industry and concierge experience preferred

Responsibilities

• Provide each guest with a professional and courteous greeting and extraordinary guest service
• Help guests select products matching their needs via discovery questions
• Meet or exceed sales targets in a commissioned environment
• Upsell by painting the picture and planning guest stays to improve experience
• Resolve guest issues promptly with a sense of urgency and follow-up
• Sell in person and on occasion by phone when needed
• Use sales tools to close and book sales and collect payment
• Provide a detailed recap of the purchase and thank the guest

Skills

Sales

Customer service

Communication

Upselling

Time management

Bilingual a plus

English fluency

Education

HS Diploma or GED

Sales experience 1–3 yrs

Tools

Microsoft Office Suite

Word

Excel

PowerPoint

Outlook

Job description

Blue Hawaiian in Hawaii seeks a Guest Relation Agent to greet guests, explain attractions, and drive on-site sales. You will leverage local knowledge to recommend experiences, close sales, and ensure a memorable vacation for guests.

The role requires high-energy hospitality, exceptional communication, and the ability to work in a fast-paced, commission-based environment. Availability includes weekends and varied shifts, with physical tasks and guest interactions at the front desk.