Guest Experience Specialist — Check-In & Retail

Bluehawaiianconcierge; Honolulu (HI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Commission program

Benefits package

Job summary

Blue Hawaiian is seeking a Guest Relations Agent to provide in-person, personalized check-in briefings and retail support at our base of operations in Hawaii. You will greet guests professionally, guide them to suitable experiences, and collaborate with the team to ensure a memorable vacation.

Responsibilities include resolving issues promptly, handling retail upsells, and maintaining a high level of customer service while staying informed about local attractions and tours.

Qualifications

• High school diploma or GED required.
• Excellent personal interaction skills.
• Expert knowledge of local area and attractions.
• Knowledge of tour industry.

Responsibilities

• Provide guests with a professional greeting and extraordinary service.
• Assist guests in selecting products matching their needs via discovery questions.
• Sell retail items and upsell experiences.
• Resolve guest issues promptly and follow up for satisfaction.

Skills

Interpersonal skills

Local attractions knowledge

Tour industry knowledge

Adaptability

Objection handling

Timeliness

Communication

Active listening

Self-motivation

Lifting 25 lbs

Multitasking

Education

High school diploma

Tools

Word

Excel

PowerPoint

Outlook

Job description

Blue Hawaiian is seeking a Guest Relations Agent to provide in-person, personalized check-in briefings and retail support at our base of operations in Hawaii. You will greet guests professionally, guide them to suitable experiences, and collaborate with the team to ensure a memorable vacation.

Responsibilities include resolving issues promptly, handling retail upsells, and maintaining a high level of customer service while staying informed about local attractions and tours.