Guest Relations & Retail Sales Specialist

Bluehawaiianconcierge; Hilo (HI); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Biweekly bonus program

Commission opportunities for retail/s?

Job summary

Blue Hawaiian is seeking a Guest Relations Agent in Hawaii to provide in-person, personalized check-in briefings and retail sales support at the base of operations. You will help grow base revenue through retail sales and upsell experiences while ensuring memorable guest experiences and adherence to safety and operational standards.

The role offers competitive hourly pay and bonus earning opportunities, including a biweekly commission program based on retail sales, upgrades, and buyouts.

Qualifications

• Excellent personal interaction skills.
• Expert-level knowledge of the local area and attractions.
• Knowledge of tour industry.
• Fluent English required; bilingual a plus.

Responsibilities

• Provide professional and courteous guest greeting and exceptional guest service.
• Assist guests in selecting products matching their needs through discovery questions.
• Sell retail items and upsell experiences.
• Resolve guest issues promptly with satisfaction and urgency; follow up as needed.
• Provide a detailed purchase recap and thank the guest for their business.
• Other duties as assigned.

Job description

Blue Hawaiian is seeking a Guest Relations Agent in Hawaii to provide in-person, personalized check-in briefings and retail sales support at the base of operations. You will help grow base revenue through retail sales and upsell experiences while ensuring memorable guest experiences and adherence to safety and operational standards.

The role offers competitive hourly pay and bonus earning opportunities, including a biweekly commission program based on retail sales, upgrades, and buyouts.