Guest-First Store Leader & Team Coach

majorsmanagement; Cleveland (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

majorsmanagement is seeking a store leader to oversee operations and develop a team that consistently delivers a superior guest experience while achieving sales goals.

You will train staff, optimize processes, and ensure the store aligns with company objectives. Candidates should have a high school diploma or GED, 1–2 years of retail experience, and a flexible schedule including evenings and weekends.

Qualifications

• High School diploma or GED is required.
• 1–2 years of retail experience in a similar environment.
• Must have a valid driver’s license and satisfactory MVR.
• Ability to work a flexible schedule including days, nights, weekends and holidays.
• Strong communication and guest-service orientation.

Responsibilities

• Manage day to day store operations, including building, training, and developing a team that will provide consistently superior guest experience
• Foster a culture where the primary focus will always be on the guests’ needs
• Serve as a role model to team members in and outside of stores by consistently presenting a high energy, friendly attitude to team members and guests
• Create an organized and process-oriented environment
• Communicate company objectives as necessary so that the store team understand how the company strategy fits into their day-to-day operations
• Clearly set expectations with employees and track results
• Focus on execution and creating a systems culture in your store
• Discipline to optimize results by efficient expense spending and thorough planning
• Assist with monitoring financials and sales to understand current business
• Assist with forecasting and analysis of business trends and functions within payroll, loss prevention, and controllable expenses in order to maximize store performance and profitability

Skills

People-first mindset

Strong communication

Planning and prioritization

Ambiguity management

Business acumen

Flexibility schedule

Driver's license & MVR

Education

High School diploma or GED

Retail experience 1-2 years

Job description

majorsmanagement is seeking a store leader to oversee operations and develop a team that consistently delivers a superior guest experience while achieving sales goals.

You will train staff, optimize processes, and ensure the store aligns with company objectives. Candidates should have a high school diploma or GED, 1–2 years of retail experience, and a flexible schedule including evenings and weekends.