Guest-First Shift Leader: Drive Service & Team Excellence

Dunkin' Donuts Incorporated; Maryland; On-site; USD 42,000 - 54,000; Full time

Job summary

Dunkin' Donuts Incorporated in Maryland is seeking a Shift Leader to coach Crew Members, execute Brand standards, and deliver a friendly guest experience during each shift.

The role requires English fluency, restaurant/retail or supervisory experience, and a high school diploma or equivalent. You will lead shift priorities, provide feedback, and help maintain a safe, efficient operation.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age; high school diploma or equivalent preferred.

Responsibilities

• Support a respectful team environment.
• Communicate shift priorities, goals and results with team members.
• Support the training of crew members as requested.
• Provide coaching and feedback to crew members.
• Maintain Brand standards, recipes, and systems during the shift.
• Ensure a safe, clean, and guest-friendly dining area.

Skills

Fluent in English

Restaurant/supervisory experience

Math and writing skills

Basic computer skills

At least 18 years of age

Education

High School diploma or equivalent, preferred

Job description

Dunkin' Donuts Incorporated in Maryland is seeking a Shift Leader to coach Crew Members, execute Brand standards, and deliver a friendly guest experience during each shift.

The role requires English fluency, restaurant/retail or supervisory experience, and a high school diploma or equivalent. You will lead shift priorities, provide feedback, and help maintain a safe, efficient operation.