Shift Leader: Drive Guest Experience & Team Excellence

Dunkin' Donuts; Tinley Park (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Dunkin' Donuts in Tinley Park, IL, is hiring Shift Leaders to coach crew members during shifts, ensuring Brand standards and a positive guest experience. You will set goals, assign tasks, and motivate staff to deliver excellent service.

Ideal candidates have restaurant or supervisory experience, English fluency, and basic math and computer skills. HS diploma preferred. This is a full-time role with opportunities to drive sales and maintain safe operations.

Qualifications

• Experience supervising a team in restaurant/retail environment.
• Strong communication and coaching skills.
• Ability to handle cash and basic math.

Responsibilities

• Coach crew members throughout shifts to ensure Brand standards and guest satisfaction.
• Communicate shift priorities and goals to the team.
• Support training and provide timely feedback to crew.

Skills

Leadership

Coaching

Customer service

English fluency

Education

High School diploma or equivalent

Tools

POS systems

Job description

Dunkin' Donuts in Tinley Park, IL, is hiring Shift Leaders to coach crew members during shifts, ensuring Brand standards and a positive guest experience. You will set goals, assign tasks, and motivate staff to deliver excellent service.

Ideal candidates have restaurant or supervisory experience, English fluency, and basic math and computer skills. HS diploma preferred. This is a full-time role with opportunities to drive sales and maintain safe operations.