Guest-First Shift Leader - Front-of-House Operations

Baskin-Robbins; Lake Forest (IL); On-site; USD 19,000 - 23,000; Full time

Job summary

Dunkin' Donuts Shift Leader at a franchise location in Lake Forest, IL, oversees crew performance during the shift and ensures adherence to brand standards while delivering a friendly guest experience. You set goals, assign tasks, and provide timely feedback to drive operational excellence.

Responsibilities include coaching crew members, resolving guest issues, and upholding safety, sanitation, and quality standards across all recipes and processes.

Qualifications

• Fluent in English (oral and written)
• Experience in restaurant, retail, or supervisory roles
• Strong math and basic writing ability
• Proficient with basic computer tasks
• HS diploma or equivalent preferred

Responsibilities

• Maintain Operational Excellence by supporting a respectful team and communicating shift priorities and goals.
• Work in a Team Environment to deliver a guest-first culture, resolve guest issues, and ensure Brand standards and safety guidelines.
• Drive Profitability by meeting sales goals, executing restaurant standards, and managing shift cash handling.

Skills

Fluent in English

Restaurant supervisory experience

Math and writing skills

Basic computer skills

High School diploma or equivalent

Education

High School diploma or equivalent, preferred

Job description

Dunkin' Donuts Shift Leader at a franchise location in Lake Forest, IL, oversees crew performance during the shift and ensures adherence to brand standards while delivering a friendly guest experience. You set goals, assign tasks, and provide timely feedback to drive operational excellence.

Responsibilities include coaching crew members, resolving guest issues, and upholding safety, sanitation, and quality standards across all recipes and processes.