Guest-First Restaurant Manager & Team Leader

Baskin-Robbins; South Riding (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Baskin-Robbins in Virginia is seeking a Restaurant Manager to lead a team, deliver friendly guest experiences, and ensure daily operations meet Dunkin' Donuts franchisee standards and legal requirements. You will hire, train, and coach staff, manage schedules, control costs, and drive sales through promotions and excellent service.

The role requires at least a high school diploma, strong math/financial skills, and supervisory experience.

Qualifications

• Fluent in English.
• Math and financial management.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age (where applicable).
• High School diploma, or equivalent.

Responsibilities

• Hire, train and develop employees.
• Communicate job expectations to employees.
• Plan, monitor, appraise and review employee performance.
• Provide coaching and feedback; disciplines when appropriate.
• Create and maintain a guest-first culture in the restaurant.
• Ensure shifts are appropriately staffed to meet guest service goals.
• Maintain safe, secure, and healthy environment by following safety guidelines.
• Control costs to maximize profitability.
• Execute in-restaurant promotions and product roll-outs.
• Set sales goals and track results.

Skills

Fluent in English

Math and financial management

Education

High School diploma, or equivalent

Job description

Baskin-Robbins in Virginia is seeking a Restaurant Manager to lead a team, deliver friendly guest experiences, and ensure daily operations meet Dunkin' Donuts franchisee standards and legal requirements. You will hire, train, and coach staff, manage schedules, control costs, and drive sales through promotions and excellent service.

The role requires at least a high school diploma, strong math/financial skills, and supervisory experience.