Guest-Centric Restaurant Leader & Ops Coach

Baskin-Robbins; Kingwood (WV); On-site; USD 40,000 - 65,000; Full time

Job summary

Baskin-Robbins in Kingwood, WV seeks a Restaurant Manager to lead a team, ensure guest experiences meet brand standards, and drive profitable topline sales. You will manage operations in line with Dunkin’ standards and franchise policies while complying with applicable laws.

Responsibilities include team leadership, training, inventory, scheduling, and maintaining a safe, clean environment. Strong English communication and basic finance skills are essential.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.
• College Degree preferred.

Responsibilities

• Lead team meetings and train restaurant team members.
• Deliver training and ensure brand standards, recipes and systems are executed.
• Create and maintain a guest-focused culture in the restaurant.
• Review guest feedback and implement action plans to drive improvement.
• Manage inventory, labor, and vendor orders to support profitability.
• Coaching to drive sales, improve profitability and guest satisfaction.

Skills

Leadership

Communication

Time management

Problem solving

Guest focus

Team development

Education

College Degree preferred

Basic computer skills

Job description

Baskin-Robbins in Kingwood, WV seeks a Restaurant Manager to lead a team, ensure guest experiences meet brand standards, and drive profitable topline sales. You will manage operations in line with Dunkin’ standards and franchise policies while complying with applicable laws.

Responsibilities include team leadership, training, inventory, scheduling, and maintaining a safe, clean environment. Strong English communication and basic finance skills are essential.