Assistant Manager: Team Leader for Guest Experience

Baskin-Robbins; Wharton (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive weekly pay

Medical Insurance with Company contrib

Franchisee employee benefits

Job summary

Baskin-Robbins is seeking an Assistant Manager to support the General Manager in building a strong team and delivering exceptional guest experiences. In a fast-paced Dunkin’ Donuts franchisee environment, you will help coach Crew Members and Shift Leaders while driving sales and maintaining brand standards.

You will play a key role in staffing, training, and operations, ensuring quality, safety, and customer satisfaction across daily duties and promotions.

Qualifications

• Restaurant, retail, or supervisory experience.
• Able to clearly express oneself verbally and in writing (English).
• Guest focus – anticipate and exceed guests’ needs.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
• Support development of team members through cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure Brand standards and systems are executed.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with General Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Verbal & written English

Supervisory experience

Guest focus

Results oriented

Problem solving

Team leadership

Conflict management

Job description

Baskin-Robbins is seeking an Assistant Manager to support the General Manager in building a strong team and delivering exceptional guest experiences. In a fast-paced Dunkin’ Donuts franchisee environment, you will help coach Crew Members and Shift Leaders while driving sales and maintaining brand standards.

You will play a key role in staffing, training, and operations, ensuring quality, safety, and customer satisfaction across daily duties and promotions.