Restaurant Manager: Guest-First Leader & Team Builder

Baskin-Robbins; Charles Town (WV); On-site; USD 42,000 - 66,000; Full time

Job summary

Baskin-Robbins in Charles Town, WV, is hiring a Restaurant Manager to lead a team, deliver friendly guest experiences, and ensure operational excellence in line with franchisee standards and Dunkin' brand guidelines.

You will hire and train staff, manage performance, maintain safety and cleanliness, control costs, and drive sales through marketing and guest focus, while building strong guest relationships and a productive team.

Qualifications

• Fluent in English.
• Math and financial management skills are required.
• Restaurant, retail, or supervisory experience is preferred.
• Candidates must be at least 18 years old.

Responsibilities

• Hire, train and develop their employees.
• Communicate job expectations to their employees.
• Plan, monitor, appraise and review their employees’ job performance.
• Provide coaching and feedback; disciplines when appropriate.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards and systems are executed.
• Prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Complete audits and implement plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Set sales goals and track results.

Skills

Fluent English

Math & Finance

Restaurant/Retail Supervision

18+

Education

High School diploma or equivalent

Job description

Baskin-Robbins in Charles Town, WV, is hiring a Restaurant Manager to lead a team, deliver friendly guest experiences, and ensure operational excellence in line with franchisee standards and Dunkin' brand guidelines.

You will hire and train staff, manage performance, maintain safety and cleanliness, control costs, and drive sales through marketing and guest focus, while building strong guest relationships and a productive team.