Restaurant Manager: Lead Team & Elevate Service

Baskin-Robbins; Malvern (AR); On-site; USD 38,000 - 55,000; Full time

Job summary

Baskin-Robbins, a Dunkin' Donuts franchisee, invites a results-driven leader to manage daily store operations and drive guest satisfaction. You will direct team performance, ensure compliant operations, and uphold brand standards in a fast-paced setting.

The role emphasizes coaching, recruitment, training, and maintaining a positive, guest-focused environment as part of a growing franchisee operation.

Qualifications

• Experience in restaurant or quick-service environments; drive-thru experience is a plus.
• Excellent communication skills to motivate and connect with the team.
• Proven track record leading a team, including training and coaching staff.
• Strong organizational, interpersonal, and problem-solving abilities.
• Willingness to learn and adapt in a fast-paced setting.
• Team player with integrity and a positive attitude.

Responsibilities

• Oversee and develop strategies to achieve store financial and guest service goals.
• Coach and strengthen Assistant Managers and Shift Leads as team leaders.
• Serve as a resource for store operations, staffing, policies, and guest issue resolution.
• Ensure the store meets operational and food safety standards.
• Deliver outstanding hospitality and guest service; resolve issues.
• Recruit, hire, onboard, and develop team members; monitor performance.

Skills

Leadership

Coaching

Communication

Teamwork

Problem solving

Organizational skills

Job description

Baskin-Robbins, a Dunkin' Donuts franchisee, invites a results-driven leader to manage daily store operations and drive guest satisfaction. You will direct team performance, ensure compliant operations, and uphold brand standards in a fast-paced setting.

The role emphasizes coaching, recruitment, training, and maintaining a positive, guest-focused environment as part of a growing franchisee operation.