Guest-First Hotel Front Desk Agent (Flexible Hours)

ARK Hospitality; Clarksville (TN); On-site; USD 17,000 - 19,000; Full time

Job summary

ARK Hospitality is seeking a friendly Hotel Front Desk Attendant to be the first point of contact for guests, handling check-in to check-out with a guest‑focused approach. You will answer questions, take reservations, and coordinate with housekeeping to ensure a smooth stay.

The role requires strong multitasking, proficiency with internet software and MS Office, flexibility for weekends and holidays, and cash handling responsibilities.

Qualifications

• Proven customer service experience with a guest-focused mindset.
• Experience in hospitality or customer service is preferred but not required.
• Proficiency in internet software and MS Office (Excel, Word, Outlook, PowerPoint).
• Availability to work flexible schedules including weekends and holidays.

Responsibilities

• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Take reservations over the telephone, through emails and in person, including groups.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality.
• Experience in hospitality or customer service is preferred but not required.

Skills

Customer service

Guest-focused

Multitasking

Communication

Tools

Internet software

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

ARK Hospitality is seeking a friendly Hotel Front Desk Attendant to be the first point of contact for guests, handling check-in to check-out with a guest‑focused approach. You will answer questions, take reservations, and coordinate with housekeeping to ensure a smooth stay.

The role requires strong multitasking, proficiency with internet software and MS Office, flexibility for weekends and holidays, and cash handling responsibilities.