Guest Experience Agent — Front Desk

ARK; Katy (TX); On-site; USD 19,000 - 22,000; Full time

Job summary

ARK is seeking a Front Desk Agent to be the first friendly face guests meet upon arrival. You will manage check-ins, respond to guest requests, and coordinate with housekeeping to keep rooms ready and welcoming.

Ideal candidates have hotel or related experience, strong organizational and communication skills, and proficiency with Microsoft Office and reservation systems. This role emphasizes data accuracy, confidentiality, and guest satisfaction.

Qualifications

• 1+ year hotel industry experience or related job preferred.
• Strong time management, organizational and customer service skills.
• High school diploma, GED, or equivalent.
• Comfort handling telephone calls and stressful situations.
• Working knowledge of Microsoft Office and reservation systems.

Responsibilities

• Welcome guests with a warm smile and ensure their check-in process is smooth and efficient.
• Handle guest inquiries and requests promptly, ensuring their needs are met with professionalism and care.
• Maintain accurate records of guest information and transactions, ensuring data integrity and confidentiality.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet our high standards.
• Resolve guest complaints with empathy and efficiency, turning challenges into positive experiences.
• Promote hotel services and amenities, enhancing the guest experience and encouraging repeat visits.
• Manage reservations and cancellations, optimizing room availability and occupancy rates for maximum efficiency and guest satisfaction.

Skills

Customer service

Time management

Interpersonal skills

Phone handling

Education

High school diploma

Tools

Microsoft Office

Reservation systems

Job description

ARK is seeking a Front Desk Agent to be the first friendly face guests meet upon arrival. You will manage check-ins, respond to guest requests, and coordinate with housekeeping to keep rooms ready and welcoming.

Ideal candidates have hotel or related experience, strong organizational and communication skills, and proficiency with Microsoft Office and reservation systems. This role emphasizes data accuracy, confidentiality, and guest satisfaction.