Hotel Front Desk Attendant

WizeHire, Inc; Gilroy (CA); On-site; USD 23,281 - 24,796; Part time

Job summary

A hospitality company in Gilroy, California, is seeking an enthusiastic Hotel Front Desk Attendant to provide an outstanding guest experience from check-in to check-out. Key responsibilities include balancing cash, operating the switchboard, managing reservations, and welcoming guests. Ideal candidates will have strong customer service skills and the ability to work flexible schedules including weekends. This role offers hourly pay between $16.90 and $18, emphasizing a guest-focused approach and core values in service.

Qualifications

• Experience in hospitality or customer service preferred.
• Availability for flexible schedules, including weekends and holidays.
• Ability to stand, walk, and lift up to 25 pounds.
• Proficiency in internet software and Microsoft applications.

Responsibilities

• Balance cash at the end of the shift and generate accounting reports.
• Operate the hotel switchboard and manage guest inquiries.
• Take reservations over the telephone, through emails, and in person.
• Welcome guests and manage the registration process.
• Contact housekeeping or maintenance for reported problems.

Skills

Customer service skills

Multitasking

Basic maintenance

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Take reservations over the telephone, through emails and in person, including groups
• Welcome guests warmly, determine their needs, and manage the registration process.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Availability to work flexible schedules, including weekends and holidays.
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Compensation

$16.90 - $18 hourly

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!