Guest Experience Specialist — Front Desk

ARK; Puyallup (WA); On-site; USD 25,000 - 26,000; Full time

Job summary

ARK is seeking a Front Desk Agent who serves as the first point of contact and first impression for guests. You will handle check-ins, check-outs, reservations, and payment processing with accuracy while reflecting the hotel's vision and values.

This role requires strong customer service, ability to multitask, and proficiency with internet software and MS Office. Hospitality experience is welcome but not required; physical ability to stand, walk, lift up to 25 pounds, and coordinate with

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in food service or hospitality is preferred but not required.
• Strong customer service skills with a guest-focused approach.
• Proficiency with internet software and MS Office Suite.

Responsibilities

• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations in person, via email, or over the phone, including group bookings.
• Answer queries regarding the hotel’s services, charges, dining facilities, and directions.
• Coordinate with housekeeping and maintenance to address guest concerns promptly.
• Balance cash at the end of the shift and generate accounting reports for the next shift.

Skills

Customer service

Multitasking

Guest relations

Communication

Tools

Microsoft Office

Excel

Word

Outlook

PowerPoint

Job description

ARK is seeking a Front Desk Agent who serves as the first point of contact and first impression for guests. You will handle check-ins, check-outs, reservations, and payment processing with accuracy while reflecting the hotel's vision and values.

This role requires strong customer service, ability to multitask, and proficiency with internet software and MS Office. Hospitality experience is welcome but not required; physical ability to stand, walk, lift up to 25 pounds, and coordinate with