Flexible Schedule Front Desk & Reservations Agent

ARK

Independence Township (OH)

On-site

USD 19,000 - 28,000

Full time

5 days ago

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Job summary

ARK is seeking a Front Desk Agent to be the first point of contact and create a positive first impression for guests. The role covers reservations by phone, email, and in person, plus check-in/check-out and payment processing with accuracy.

You will collaborate with housekeeping and maintenance to promptly address guest concerns while supporting the hotel’s service standards. The position emphasizes strong guest-focused service, proficiency with common office software, and availability to work

Qualifications

Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
Experience in hospitality or customer service is preferred but not required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proven customer service experience with a strong guest-focused mentality.
Availability to work flexible schedules, including weekends and holidays.

Responsibilities

Take reservations over the telephone, through emails and in person, including groups.
Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions.
Handle guest check-ins, check-outs, and payment processing with accuracy.
Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.