Guest-Facing Front Desk Agent | Growth, Benefits & Perks

White Lodging Services, Inc.; Nashville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

DailyPay

Shift swapping via app

Referral bonuses

401(k) with company match

Paid time off (PTO) with rollover

Wellness tools

Tuition reimbursement

Discounts on hotel rooms and dining

Job summary

White Lodging Services, Inc. in Nashville is seeking a Front Desk Agent to warmly welcome guests, register arrivals, and ensure a seamless check-in/check-out experience.

You will learn hotel services, assist with reservations, and support a guest-focused environment across multiple properties in your market. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing setting.

Qualifications

• Strong communication skills.
• Customer-first mindset and focus on guest satisfaction.
• Ability to thrive in a fast-paced, guest-facing environment.
• Previous hospitality experience is helpful but not required.

Responsibilities

• Provide high-quality service to guests and anticipate needs.
• Check guests in and out efficiently and warmly.
• Follow cash handling and hotel accounting procedures.
• Learn hotel services, hours of operation, room locations, rates and amenities.
• Help maintain lobby cleanliness and safety of guest information.
• Respond to guest concerns promptly and professionally.

Skills

Communication skills

Customer service

Adaptability

Team player

Positive attitude

Hospitality experience helpful

Stamina for long hours

Job description

White Lodging Services, Inc. in Nashville is seeking a Front Desk Agent to warmly welcome guests, register arrivals, and ensure a seamless check-in/check-out experience.

You will learn hotel services, assist with reservations, and support a guest-focused environment across multiple properties in your market. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing setting.