Guest Experience Agent - Flexible Scheduling & Growth

White Lodging Services, Inc.; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

401(k) with company match

PTO with rollover

Wellness tools

Tuition reimbursement

Hotel room discounts

EAP

Health insurance (medical)

Life & disability insurance

Parental leave

Job summary

White Lodging Services, Inc. is seeking a Front Desk Agent to warmly welcome guests, manage reservations, and ensure smooth check-in/check-out processes. You will need strong communication skills and a customer-first mindset to thrive in a fast-paced, guest-facing environment.

This role offers opportunities to start or grow a career in hotel front desk operations, with flexible scheduling and growth potential across multiple properties in the market.

Qualifications

• Excellent communication skills required.
• Customer-first mindset emphasized.
• Ability to adapt to various situations and schedules.
• Front desk team collaboration is essential.

Responsibilities

• Provide high-quality service to guests and exceed expectations.
• Check guests in and out efficiently and warmly.
• Follow all cash handling and hotel accounting procedures.
• Know hotel staff, services, hours, rates, amenities, and surroundings.
• Assist in lobby and entrance cleanliness.
• Ensure security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience helpful

Job description

White Lodging Services, Inc. is seeking a Front Desk Agent to warmly welcome guests, manage reservations, and ensure smooth check-in/check-out processes. You will need strong communication skills and a customer-first mindset to thrive in a fast-paced, guest-facing environment.

This role offers opportunities to start or grow a career in hotel front desk operations, with flexible scheduling and growth potential across multiple properties in the market.