Guest Experience Concierge - Hotel Front Desk

Noelle Nashville; Nashville (TN); Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

Company-matched dependent care & 401k

Student loan repayment program

Job summary

Noelle Nashville seeks a Hotel Front Desk Agent to warmly welcome guests, manage check-in/check-out, and explain room options and local amenities. You will verify payment methods and assist with bookings, while presenting a calm, friendly demeanor throughout shifts.

Responsibilities include greeting guests, assigning rooms, processing payments, and responding promptly to requests, with the ability to stand for long periods and maintain a professional, guest-focused attitude.

Responsibilities

• Welcome guests upon arrival and assign rooms
• Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
• Inform guests about payment methods and verify their credit cards on file or collect upon arrival
• Perform all check-in and check-out tasks
• Respond to requests in a timely and professional manner
• Approachable and personable personality
• Patient and understanding with guests' needs and requests
• Sense of urgency to fulfill requests and resolve issues
• Ability to stand for extended periods at a time

Job description

Noelle Nashville seeks a Hotel Front Desk Agent to warmly welcome guests, manage check-in/check-out, and explain room options and local amenities. You will verify payment methods and assist with bookings, while presenting a calm, friendly demeanor throughout shifts.

Responsibilities include greeting guests, assigning rooms, processing payments, and responding promptly to requests, with the ability to stand for long periods and maintain a professional, guest-focused attitude.