Front Desk Agent — Guest Experience & Growth

White Lodging; Richmond (VA); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

DailyPay

Advanced scheduling via app

Employee referral bonuses

401(k) with company match

Job summary

White Lodging is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and coordinate reservations across premium hotel properties in Richmond, VA. You will deliver friendly, efficient service in a fast-paced front desk environment.

The ideal candidate has strong communication and a customer-first mindset, with flexibility to work long hours, weekends, and holidays. Hospitality experience is helpful but not required, and full-time benefits start on day one.

Qualifications

• Strong communication skills required.
• Customer-first mindset essential.
• Ability to adapt to varying guest needs.
• Willingness to work in a fast-paced front desk environment.

Responsibilities

• Greet and register hotel guests; manage check-in/check-out.
• Handle reservations and room assignments.
• Follow cash handling and accounting procedures.
• Know hotel services, hours, locations, and amenities.

Skills

Communication skills

Customer service

Flexibility

Team player

Positive attitude

Hospitality experience (helpful)

Job description

White Lodging is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and coordinate reservations across premium hotel properties in Richmond, VA. You will deliver friendly, efficient service in a fast-paced front desk environment.

The ideal candidate has strong communication and a customer-first mindset, with flexibility to work long hours, weekends, and holidays. Hospitality experience is helpful but not required, and full-time benefits start on day one.