Front Desk Agent: Flexible Scheduling & Growth

White Lodging; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

DailyPay

Advanced scheduling app

Referral bonuses

401(k) with company match

PTO with rollover

Wellness tools

Leadership development

Discounts on rooms, dining, travel

Employee Assistance Program (EAP)

Healthcare benefits starting day 1

Job summary

White Lodging is seeking a Front Desk Agent to welcome and register hotel guests, manage reservations, and ensure a seamless check-in/check-out experience. The role requires strong communication, a customer-first mindset, and the ability to thrive in a guest-facing environment. Flexible scheduling is offered across multiple hotel properties in the market.

This position emphasizes high-quality service, teamwork, and reliability for long-hour shifts, including weekends and holidays as needed.

Qualifications

• Excellent communication and a customer-first mindset.
• Ability to thrive in a dynamic, guest-facing environment.
• Willingness to work long hours, weekends, and holidays as necessary.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and follow cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

Skills

Strong communication

Customer service

Flexible

Front desk team

Outgoing personality

Hospitality experience

Stamina for shifts

Job description

White Lodging is seeking a Front Desk Agent to welcome and register hotel guests, manage reservations, and ensure a seamless check-in/check-out experience. The role requires strong communication, a customer-first mindset, and the ability to thrive in a guest-facing environment. Flexible scheduling is offered across multiple hotel properties in the market.

This position emphasizes high-quality service, teamwork, and reliability for long-hour shifts, including weekends and holidays as needed.