Guest Experience Front Desk Agent with Growth & Perks

White Lodging Services, Inc.; Richmond (VA); On-site; USD 1,791,000 - 2,480,000; Full time

Benefits offered by this job

DailyPay

Shift swapping app

Referral bonuses

401(k) with company match

Paid time off

Wellness tools

Tuition reimbursement

Hotel and dining discounts

Growth opportunities

Employee Assistance Program (EAP)

Medical insurance starting day 1

Dental insurance starting day 1

Vision insurance starting day 1

Life and disability insurance

Job summary

White Lodging Services, Inc. is seeking a Front Desk Agent to warmly welcome guests, assist with reservations, and deliver a seamless check-in and check-out experience. You will thrive in a dynamic, guest-facing environment with opportunities for growth within multiple hotel properties in the market.

The role emphasizes strong communication, a customer-first attitude, and flexibility to work long hours, weekends, and holidays as needed. Prior hospitality experience is helpful but not required.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-first mindset and problem solving.
• Ability to adapt to changing guest needs and schedules.
• Willingness to work in a fast-paced guest-facing environment.

Responsibilities

• Greet and register hotel guests.
• Manage reservations and check-in/check-out efficiently.
• Follow cash handling and billing procedures.
• Develop knowledge of hotel services, hours, locations, and amenities.
• Maintain lobby cleanliness and security of guest information.
• Address guest concerns and resolve issues promptly.

Skills

Strong communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience helpful

Stamina for long shifts

Job description

White Lodging Services, Inc. is seeking a Front Desk Agent to warmly welcome guests, assist with reservations, and deliver a seamless check-in and check-out experience. You will thrive in a dynamic, guest-facing environment with opportunities for growth within multiple hotel properties in the market.

The role emphasizes strong communication, a customer-first attitude, and flexibility to work long hours, weekends, and holidays as needed. Prior hospitality experience is helpful but not required.