Guest Experience Lead — Front Desk & Check-In

White Lodging; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

Shift swapping app

Referral bonuses

401(k) match

Paid time off

Job summary

White Lodging is seeking a Front Desk Agent to welcome guests, register them, and manage reservations to ensure a seamless check-in and check-out experience. The role requires strong communication, a customer-first mindset, and the ability to thrive in a fast-paced, guest-facing environment.

This position offers opportunities for career growth in hospitality operations across multiple hotel properties, with full-time status and shifts that may include evenings, weekends, and holidays.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to adapt to a dynamic guest-facing environment.
• Willingness to work long hours, weekends, and holidays as needed.

Responsibilities

• Greet and register hotel guests, manage reservations, and ensure smooth check-in/check-out.
• Maintain knowledge of hotel services, hours, rates, and amenities.
• Follow cash handling and accounting procedures.
• Protect guest and hotel information with confidentiality.
• Respond to and resolve guest concerns or complaints.
• Assist with lobby upkeep and general duties.

Skills

Strong communication

Customer service

Flexibility

Team player

Positive attitude

Job description

White Lodging is seeking a Front Desk Agent to welcome guests, register them, and manage reservations to ensure a seamless check-in and check-out experience. The role requires strong communication, a customer-first mindset, and the ability to thrive in a fast-paced, guest-facing environment.

This position offers opportunities for career growth in hospitality operations across multiple hotel properties, with full-time status and shifts that may include evenings, weekends, and holidays.