Guest Experience Agent – Growth & Perks

White Lodging Services, Inc.; Louisville (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (Day

Life Insurance

Parental Leave

401(k) with company match

Vacation/PTO with rollover

Discounts on hotel rooms and dining

DailyPay option

Job summary

White Lodging Services, Inc. is hiring a Front Desk Agent to greet guests and kickoff their stay with warmth and exceptional service. You will support check-in/check-out, security, and lots of guest interactions in a fast-paced hotel setting.

The role emphasizes strong communication, teamwork, and a proactive attitude to ensure guest satisfaction and smooth operations, with opportunities to learn hotel operations and guest services.

Qualifications

• Strong communication skills required for guest interactions and teamwork.
• Passion for customer service and a friendly, welcoming demeanor.
• Ability to be flexible and adapt to varying guest needs and schedules.
• Desire to work as part of the front desk team in a fast-paced environment.
• Outgoing personality with a positive attitude; prior hospitality experience helps but is not required.
• Ability to stand, move at a fast pace for long periods, and work long hours including weekends/holidays.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding expectations.
• Check guests in and out efficiently and in a friendly manner.
• Follow cash handling and accounting procedures including credit and check cashing.
• Develop knowledge of hotel staff, services, hours, locations, rates, amenities, and surroundings.
• Assist in maintaining lobby and entrance cleanliness.
• Ensure security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Teamwork

Positive attitude

Hospitality experience (preferred)

Job description

White Lodging Services, Inc. is hiring a Front Desk Agent to greet guests and kickoff their stay with warmth and exceptional service. You will support check-in/check-out, security, and lots of guest interactions in a fast-paced hotel setting.

The role emphasizes strong communication, teamwork, and a proactive attitude to ensure guest satisfaction and smooth operations, with opportunities to learn hotel operations and guest services.