Guest Experience Team Leader (Service & Engagement)

Target; Lexington (VA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid sick leave

Paid holidays

Paid vacation

Job summary

Target is hiring a Service and Engagement Team Leader. You will lead a team of Guest Advocates and Front of Store Attendants to deliver an Easy, Inspiring and Friendly guest experience while achieving store goals.

You will train and develop team members, manage daily workloads, monitor performance, address guest concerns, and support drive-up/pick-up services in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Ability to communicate on multiple frequency devices and operate handheld scanners.
• Work independently and as part of a team.
• Flexible work schedule including nights, weekends, holidays.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Lead a culture of accountability through clear expectations and performance management.

Skills

Guest service

Team leadership

Communication skills

Retail knowledge

Education

High school diploma or equivalent

Tools

Handheld scanners

Cash handling

Job description

Target is hiring a Service and Engagement Team Leader. You will lead a team of Guest Advocates and Front of Store Attendants to deliver an Easy, Inspiring and Friendly guest experience while achieving store goals.

You will train and develop team members, manage daily workloads, monitor performance, address guest concerns, and support drive-up/pick-up services in a fast-paced retail environment.