Service & Engagement Executive Leader

Roundel; Illinois; On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid vacation

Paid holidays

Disability insurance

Employee discount

Job summary

Target is seeking a Service & Engagement Executive Team Leader to elevate guest experiences across store operations. You will build and lead a team of Guest Advocates and Service Leaders, drive sales growth, and manage staffing to meet peak traffic periods while maintaining high service standards.

Responsibilities include coaching on training, development discussions, and aligning team goals with store profitability. Flexibility for early mornings, evenings, weekends, and holidays is required.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with all levels of the organization.
• Strong cognitive skills including problem analysis and decision making.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery.
• Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability.
• Anticipate staffing needs, talent plan and recruit – both long and short term.
• Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences.
• Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path.
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
• Establish a culture of accountability through clear expectations and performance management on critical Service and Engagement behaviors.
• Quickly respond to any negative guest shopping experience by de-escalating and supporting the team to make things right.
• Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, holidays and weekends.
• Lead schedules to support a frictionless experience during guest peak times for all shopping preferences.
• Promote the suite of benefits and offerings that reward our guest and enhance their shopping experience.
• Expect and enable the team to stay up-to-date on upcoming promotions, brand launches and events.
• Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience.

Skills

Interpersonal communication

Communication skills

Business acumen

Conflict management

Leadership and accountability

Team collaboration

Problem analysis

Adaptability to technology

Workload management

Education

4 year degree or equivalent experience

Job description

Target is seeking a Service & Engagement Executive Team Leader to elevate guest experiences across store operations. You will build and lead a team of Guest Advocates and Service Leaders, drive sales growth, and manage staffing to meet peak traffic periods while maintaining high service standards.

Responsibilities include coaching on training, development discussions, and aligning team goals with store profitability. Flexibility for early mornings, evenings, weekends, and holidays is required.