Service & Engagement Team Leader: Elevate Guest Experience

Target; Tinley Park (IL); On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid holidays

Job summary

Target is seeking a Service & Engagement Executive Team Leader to lead Guest Advocates and Shop Leaders in a fast-paced retail environment. You will drive guest service, sales growth, and store profitability while building a high-performing team and a guest-centric culture.

You will plan staffing, recruit and develop leaders, manage schedules for peak times, and Coach teammates to deliver exceptional in-store and digital experiences, including check lanes, pick-up, and drive up.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Responsibilities

• Build a team of Guest Advocates and Service & Engagement Leaders focused on guest service.
• Drive total store sales and profitability through exceptional guest experiences.
• Anticipate staffing needs and recruit both short and long term.
• Manage leaders, training completion, and ongoing development opportunities.
• Coach teams through performance conversations and feedback.
• Recognize and reinforce critical guest service behaviors and culture.
• Hold teams accountable with clear expectations and performance management.
• Utilize business reporting and guest insights to identify opportunities.
• De-escalate negative guest experiences and resolve issues promptly.
• Own schedules to align with peak traffic and events.
• Ensure smooth guest checkout and pickup experiences across channels.
• Promote and educate guests about benefits and offerings.

Skills

Interpersonal skills

Communication skills

Business acumen

Conflict management

Technology adaptability

Team workload management

Education

4 year degree or equivalent experience

Job description

Target is seeking a Service & Engagement Executive Team Leader to lead Guest Advocates and Shop Leaders in a fast-paced retail environment. You will drive guest service, sales growth, and store profitability while building a high-performing team and a guest-centric culture.

You will plan staffing, recruit and develop leaders, manage schedules for peak times, and Coach teammates to deliver exceptional in-store and digital experiences, including check lanes, pick-up, and drive up.