Guest Experience Team Leader

Target; Springfield Township (Delaware County); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Short-term disability

Long-term disability

Paid sick leave

Paid national holidays

Paid vacation

Job summary

Target is seeking a Service & Engagement Team Leader to guide front-of-store teams and ensure a consistently excellent guest experience. You will coach a team of Guest Advocates, manage daily workload, and support store operations, promotions, and loyalty initiatives.

The role requires leadership, strong communication, and the ability to thrive in a fast-paced retail environment while maintaining a guest-first culture at Target.

Qualifications

• High school diploma or equivalent.
• Able to work variable shifts including nights/weekends/holidays.
• Strong communication and interpersonal skills.
• Proven ability to lead a team and coach others.
• Comfort with fast-paced, customer-focused environment.

Responsibilities

• Deliver consistently excellent guest experience and support store goals.
• Train and develop team members, ensuring adherence to Target’s customer service standards.
• Monitor performance metrics and provide feedback to improve guest experience and store outcomes.
• Lead a team of Guest Advocates and Front of Store staff to meet daily priorities.
• Support and participate in store promotions, new initiatives, and loyalty programs.

Skills

Guest service

Team leadership

Communication

Flexibility

Problem solving

Education

High school diploma or equivalent

Tools

Handheld scanners

Job description

Target is seeking a Service & Engagement Team Leader to guide front-of-store teams and ensure a consistently excellent guest experience. You will coach a team of Guest Advocates, manage daily workload, and support store operations, promotions, and loyalty initiatives.

The role requires leadership, strong communication, and the ability to thrive in a fast-paced retail environment while maintaining a guest-first culture at Target.