Guest Experience & Engagement Leader

Roundel; Tinley Park (IL); On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Short term disability

Long term disability

Paid sick leave

Paid holidays

Paid vacation

Job summary

Target is seeking a Service & Engagement Executive Team Leader to lead a guest-first team in our store. You will recruit, train and coach Guest Advocates and Leaders to deliver outstanding service and achieve department goals.

Responsibilities include managing schedules, driving sales, and using guest feedback to improve operations. A four-year degree or equivalent experience and strong communication are required; you will guide teams to deliver a seamless guest experience across in-store and

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict and hold others accountable.

Responsibilities

• Build a team of Guest Advocates and Service Leaders to exceed guest expectations.
• Drive total store sales and contribute to store profitability.
• Anticipate staffing needs and recruit for short and long term goals.
• Ensure leaders follow up on training, measure understanding, and coach for proficiency.
• Lead schedules to support peak traffic times and major promotions.
• Inform guests about the full range of benefits and offerings.

Skills

Interpersonal skills

Communication skills

Business acumen

Conflict management

People management

Education

Bachelor’s degree or equivalent

Job description

Target is seeking a Service & Engagement Executive Team Leader to lead a guest-first team in our store. You will recruit, train and coach Guest Advocates and Leaders to deliver outstanding service and achieve department goals.

Responsibilities include managing schedules, driving sales, and using guest feedback to improve operations. A four-year degree or equivalent experience and strong communication are required; you will guide teams to deliver a seamless guest experience across in-store and