Guest Experience Team Leader

Target; Roanoke (VA); On-site; USD 2,893,000 - 4,918,000; Full time

Job summary

Target is seeking a Service and Engagement Team Leader to guide a team of Guest Advocates and Front of Store Attendants. You will train staff, monitor guest interactions, and ensure a welcoming store environment while executing store priorities and promotions.

The role requires a high school diploma or equivalent and is ideal for those with prior retail experience. A flexible schedule, physical tasks, and a focus on guest satisfaction are part of daily duties.

Qualifications

• High school diploma or equivalent is required.
• 18 years of age or older is required.
• Retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and maintain a friendly environment.
• Lead a team of hourly team members and guide daily priorities.
• Observe performance, provide coaching, and recognize strong guest service moments.
• Collaborate with leaders to meet store sales goals and drive loyalty.
• Ensure safety, compliance, and effective operations across the store.

Skills

Guest service

Team leadership

Communication

Retail experience

Education

High school diploma or equivalent

Job description

Target is seeking a Service and Engagement Team Leader to guide a team of Guest Advocates and Front of Store Attendants. You will train staff, monitor guest interactions, and ensure a welcoming store environment while executing store priorities and promotions.

The role requires a high school diploma or equivalent and is ideal for those with prior retail experience. A flexible schedule, physical tasks, and a focus on guest satisfaction are part of daily duties.