Guest Experience Leader, Service & Engagement

Target; Saint Augustine Shores (FL); On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discount

Paid time off

Job summary

Target is seeking a Service & Engagement Executive Team Leader to lead Guest Advocates and front-line Leaders in delivering exceptional guest experiences. The role focuses on driving total store sales, coaching teams, and ensuring efficient scheduling and store operations.

You will manage staffing, training, and performance, while promoting a guest-first culture. This position combines people leadership with hands-on store leadership across busy hours and weekends.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Responsibilities

• Build a team of guest advocates and leaders who exceed service expectations.
• Drive store sales and contribute to profitability.
• Anticipate staffing needs and recruit for short and long term.
• Coach leaders on training, understanding and proficiency.
• Conduct development conversations to support staff career paths.
• Ensure schedules align with peak traffic and guest needs.

Skills

Interpersonal skills

Communication skills

Business acumen

Conflict management

Team collaboration

Education

4 year degree or equivalent experience

Job description

Target is seeking a Service & Engagement Executive Team Leader to lead Guest Advocates and front-line Leaders in delivering exceptional guest experiences. The role focuses on driving total store sales, coaching teams, and ensuring efficient scheduling and store operations.

You will manage staffing, training, and performance, while promoting a guest-first culture. This position combines people leadership with hands-on store leadership across busy hours and weekends.