Guest Experience Team Leader - Service & Engagement

Target; Hendersonville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid sick leave

Paid holidays

Paid vacation

Employee discount

Life insurance

Job summary

Target is seeking a Service & Engagement Team Leader in Hendersonville, TN to lead a team of Guest Advocates and Front of Store Attendants. You will drive guest satisfaction, manage daily workflows, and uphold Target’s service standards.

You will train teammates, monitor performance, and ensure a safe, friendly store environment while supporting drive-up and other guest services during peak times.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Ability to communicate on multiple frequency devices and operate handheld scanners.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Train and develop team members to meet Target's guest experience standards.
• Lead a team of Guest Advocates and Front of Store staff to achieve sales goals and respond to guest needs.
• Monitor store operations and provide feedback to ensure consistent service and safety.
• Support and enable store operations for curbside/drive-up and other guest services as needed.

Skills

Guest service

Team leadership

Communication

Flexible schedule

Customer focus

Job description

Target is seeking a Service & Engagement Team Leader in Hendersonville, TN to lead a team of Guest Advocates and Front of Store Attendants. You will drive guest satisfaction, manage daily workflows, and uphold Target’s service standards.

You will train teammates, monitor performance, and ensure a safe, friendly store environment while supporting drive-up and other guest services during peak times.