Guest Experience Team Leader

Target; Carlisle (Cumberland County); On-site; USD 45,000 - 76,000; Full time

Job summary

Target is seeking a Service and Engagement Team Leader to enhance the guest experience and lead a team of Guest Advocates in a dynamic store environment. You will drive service quality, assist with store operations and contribute to achieving daily sales goals.

The role requires strong communication, leadership, and the ability to manage a variable schedule including nights, weekends, and holidays. Training is provided to develop skills for career growth within Target.

Qualifications

• Guest-focused approach to service and guest experience commitments.
• Ability to lead and coach a team to meet store goals.
• Comfort with varying shifts including nights and weekends.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Lead a team of Guest Advocates and Front of Store staff to meet service goals.
• Plan daily/weekly workload to support business priorities and store sales goals.
• Ensure safety, compliance and security practices are followed by the team.

Skills

Guest service

Customer interaction

Team leadership

Effective communication

Adaptability

Job description

Target is seeking a Service and Engagement Team Leader to enhance the guest experience and lead a team of Guest Advocates in a dynamic store environment. You will drive service quality, assist with store operations and contribute to achieving daily sales goals.

The role requires strong communication, leadership, and the ability to manage a variable schedule including nights, weekends, and holidays. Training is provided to develop skills for career growth within Target.