Guest Experience Team Leader: Elevate Service & Engagement

Target; Apple Valley (CA); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid holidays

Job summary

Target is seeking a Service and Engagement Team Leader to coach and lead a frontline team in a busy store environment. You will ensure guest experience commitments are met, train and develop team members, and drive daily store priorities including service quality and operational standards.

You will manage schedules, monitor performance, and support leadership in driving loyalty programs and guest satisfaction across all touchpoints, including Drive Up and in-store services.

Qualifications

• High school diploma or equivalent required.
• Previous retail experience preferred but not required.
• Lead and hold others accountable; demonstrate effective communication and problem solving.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly experience.
• Lead a team of Guest Advocates, Service Advocates and Front of Store Attendants.
• Manage daily workload to meet sales goals and guest satisfaction.
• Coach and develop team members, conduct performance conversations and provide feedback.
• Ensure compliance with safety, security and cash handling procedures.

Skills

Guest service

Team leadership

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Target is seeking a Service and Engagement Team Leader to coach and lead a frontline team in a busy store environment. You will ensure guest experience commitments are met, train and develop team members, and drive daily store priorities including service quality and operational standards.

You will manage schedules, monitor performance, and support leadership in driving loyalty programs and guest satisfaction across all touchpoints, including Drive Up and in-store services.