Guest Experience Team Leader – Service & Engagement

Roundel; Hendersonville (TN); On-site; USD 31,000 - 53,000; Full time

Benefits offered by this job

Benefits eligibility

ADA accommodations

Job summary

Target is seeking a Service and Engagement Team Leader in Hendersonville, TN to guide guest interactions, training, and daily operations. You will coach hourly staff, drive service goals, and maintain high standards of guest satisfaction.

The role requires strong communication, leadership, and retail experience, with a focus on creating a welcoming, efficient store environment and supporting loyalty initiatives.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and leadership skills are essential.
• Experience in retail and guest service is preferred.

Responsibilities

• Plan daily/weekly workload to meet service and sales goals.
• Lead a team of hourly associates, including coaching and development.
• Deliver consistent guest experiences and resolve issues promptly.
• Coordinate with store leadership to ensure smooth operations during peak times.
• Support loyalty programs and drive guest engagement across channels.

Skills

Guest service

Leadership

Communication

Team management

Retail experience

Education

High school diploma or equivalent

Job description

Target is seeking a Service and Engagement Team Leader in Hendersonville, TN to guide guest interactions, training, and daily operations. You will coach hourly staff, drive service goals, and maintain high standards of guest satisfaction.

The role requires strong communication, leadership, and retail experience, with a focus on creating a welcoming, efficient store environment and supporting loyalty initiatives.