Guest Experience Leader

Efficientapply; California; On-site; USD 23,000 - 32,000; Full time

Job summary

Jack in the Box is seeking a first-line operational supervisor to train and lead team members in delivering an exceptional guest experience. You will ensure great tasting food, uphold 20/20 guest expectations, and enforce all JIB procedures and standards.

You will coach staff on hospitality, appearance, and teamwork while maintaining clean, efficient service during peak times. The role focuses on guest satisfaction, safety, and consistent performance in a fast-paced environment.

Qualifications

• Minimum 1 year of supervisory experience in a quick-service/restaurant setting.
• Ability to train and coach team members on guest experience standards.
• Strong focus on hospitality, cleanliness, and food safety.

Responsibilities

• Train and coach team members using Guest Expectations materials.
• Lead front-of-house operations to ensure fast, friendly, accurate service.
• Monitor food quality, safety procedures, and compliance with restaurant policies.
• Maintain a neat, well-groomed appearance and model professional behavior.

Skills

Team leadership

Guest service

Training/coaching

Food safety

Job description

Jack in the Box is seeking a first-line operational supervisor to train and lead team members in delivering an exceptional guest experience. You will ensure great tasting food, uphold 20/20 guest expectations, and enforce all JIB procedures and standards.

You will coach staff on hospitality, appearance, and teamwork while maintaining clean, efficient service during peak times. The role focuses on guest satisfaction, safety, and consistent performance in a fast-paced environment.