Guest Experience Team Leader

Efficientapply; Spokane Valley (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

Jack in the Box is seeking a first‑line operational supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting/quality food, and executing on guest expectations. The role emphasizes coaching, brand standards, and strong customer service in a fast‑paced environment.

The candidate will model professionalism, maintain cleanliness and appearance, and actively support staff to meet guest needs while upholding all company policies and procedures.

Qualifications

• Experience leading a team in a fast‑paced restaurant environment.
• Ability to train and coach staff using standardized materials.
• Strong communication and problem‑solving skills.

Responsibilities

• Trains and coaches team members using the Guest Expectations training materials.
• Models calm and productive behavior during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.
• Maintains restaurant cleanliness and enforces uniform and grooming standards.
• Monitors food quality, presentation, and temperature to ensure high standards.
• Leads and coaches the team to provide fast, consistent service.
• Ensures order accuracy and follows up on errors to learn from mistakes.
• Adheres to food safety policies and completes required checklists.
• Represents the Jack in the Box brand with pride and enthusiasm.
• Focuses on guest satisfaction and proactively addresses guest needs.

Skills

Team leadership

Guest service

Training & coaching

Communication

Job description

Jack in the Box is seeking a first‑line operational supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting/quality food, and executing on guest expectations. The role emphasizes coaching, brand standards, and strong customer service in a fast‑paced environment.

The candidate will model professionalism, maintain cleanliness and appearance, and actively support staff to meet guest needs while upholding all company policies and procedures.