Guest Experience Team Lead

Efficientapply; Lancaster (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jack in the Box is seeking a proactive first-line supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food, and upholding company standards. The role focuses on coaching staff, maintaining cleanliness, and delivering consistent, fast service while modeling professional behavior.

Responsibilities include problem-solving with guests, supervising shifts during busy periods, and ensuring compliance with all JIB procedures and policies.

Responsibilities

• Train and coach team members using Guest Expectations training materials.
• Lead by example to stay calm and productive during busy times.
• Ensure employees understand job requirements and performance standards.
• Maintain restaurant cleanliness and ensure proper timekeeping and scheduling.
• Assist with order taking and cashiering during busy periods.
• Monitor food quality, presentation, and temperature to meet standards.
• Provide consistent, fast service and resolve guest issues by saying Yes when appropriate.
• Uphold Food Safety and Hygiene policies and complete shift checklists.

Job description

Jack in the Box is seeking a proactive first-line supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food, and upholding company standards. The role focuses on coaching staff, maintaining cleanliness, and delivering consistent, fast service while modeling professional behavior.

Responsibilities include problem-solving with guests, supervising shifts during busy periods, and ensuring compliance with all JIB procedures and policies.