Guest Experience Team Leader

Efficientapply; Walla Walla (WA); On-site; USD 21,000 - 28,000; Full time

Job summary

Jack in the Box is seeking a first-line operational supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food, and upholding all procedures and standards.

As a hands-on coach, you’ll model calm, coach on guest interactions, food safety, and speed of service while maintaining neat appearance and team readiness. This role emphasizes guest-focused leadership in a fast-paced environment.

Qualifications

• Ability to train and coach team members in guest service standards.
• Ensure compliance with restaurant procedures, systems and standards.
• Deliver exceptional guest experiences and maintain food quality.
• Foster a positive, fast-paced work environment with team accountability.

Responsibilities

• Train and lead team members to meet 20/20 guest expectations.
• Coach on guest interactions, problem resolution, and brand standards.
• Monitor cleanliness, neat appearance, and proper uniform compliance.
• Oversee order taking, cashiering during busy periods and staffing readiness.
• Uphold food safety policies and routine checklists per shift.

Skills

Guest service

Team leadership

Communication

Problem solving

Food safety awareness

Job description

Jack in the Box is seeking a first-line operational supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food, and upholding all procedures and standards.

As a hands-on coach, you’ll model calm, coach on guest interactions, food safety, and speed of service while maintaining neat appearance and team readiness. This role emphasizes guest-focused leadership in a fast-paced environment.