Guest Experience Team Leader

Harri; Woodland (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

Jack in the Box is seeking a Team Leader to supervise frontline operations, train the crew, and ensure exceptional guest experiences across dine-in and drive-thru. The role emphasizes maintaining food quality, safety, cleanliness, and adherence to all policies while modeling a calm, efficient, and guest-focused approach.

The Team Leader will drive performance through coaching, ensure consistent service during busy periods, handle guest concerns with care, and uphold Jack in the Box standards

Qualifications

• Experience: 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
• Knowledge/skills/abilities: strong leadership, communication, and organizational abilities; ability to train and coach team members; proficiency in cash handling and POS operations.

Responsibilities

• Train and coach team members to meet guest expectations.
• Lead front-of-house and back-of-house operations for timely and accurate service.
• Ensure food safety, cleanliness, and adherence to policies and standards.
• Manage guest interactions with a calm, positive, and solution-oriented approach.
• Coordinate staffing during peak periods and support cashiering when needed.

Skills

Team leadership

Interpersonal skills

English communication

Organizational skills

Analytical skills

Customer service

Job description

Jack in the Box is seeking a Team Leader to supervise frontline operations, train the crew, and ensure exceptional guest experiences across dine-in and drive-thru. The role emphasizes maintaining food quality, safety, cleanliness, and adherence to all policies while modeling a calm, efficient, and guest-focused approach.

The Team Leader will drive performance through coaching, ensure consistent service during busy periods, handle guest concerns with care, and uphold Jack in the Box standards