Guest Experience Team Leader

Jack in the Box; Wichita Falls (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Feast Foods, LLC dba Jack in the Box seeks a first-line operations supervisor to train and lead team members to deliver exceptional guest experiences. You will ensure great tasting food, execute guest expectations, and uphold Jack in the Box procedures and standards.

The role emphasizes coaching for guest satisfaction, maintaining cleanliness, and managing busy times while upholding food safety and service quality.

Qualifications

• Experience: 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment.
• Must be at least 18 years old; Team Leader training classes; ServSafe certification may be required in certain states.
• Ability to speak, read, and write effectively in English; excellent interpersonal skills; basic math concepts; ability to work with diverse groups; analytical skills; organization and planning; self-starter; integrity.

Responsibilities

• Immediate acknowledge and greet guests; take and clarify orders; operate POS and handle payments; ensure accurate orders and timely delivery to guest.
• Lead and train team on workstation operations; supervise cleanliness and safety; ensure compliance with policies and standards.
• Provide feedback, recognition, and coaching; on-boarding and training; manage personal and uniform cleanliness.

Skills

Team leadership

Customer service

English proficiency

Interpersonal skills

Math skills

Analytical skills

Organizational skills

Initiative

Integrity

Tools

POS system

Job description

Feast Foods, LLC dba Jack in the Box seeks a first-line operations supervisor to train and lead team members to deliver exceptional guest experiences. You will ensure great tasting food, execute guest expectations, and uphold Jack in the Box procedures and standards.

The role emphasizes coaching for guest satisfaction, maintaining cleanliness, and managing busy times while upholding food safety and service quality.