Guest Experience Team Leader

Efficientapply; Springtown (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Jack in the Box in Springtown, TX seeks a responsible first-line operations supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food, and executing 20/20 guest expectations.

You will train staff, model composure during busy times, enforce standards, and coach for friendly, efficient service while maintaining cleanliness and food safety.

Qualifications

• Trains and coaches team members using the Guest Expectations training materials.
• Models calm, productive behavior during busy times.
• Ensures team knowledge of job requirements.
• Enforces JIB uniform, grooming and safety standards.
• Maintains cleanliness and organization during shifts.
• Delivers friendly guest experiences and supports problem solving.

Responsibilities

• Lead, train and supervise team to deliver exceptional guest experiences.
• Oversee order taking and cashiering during peak times.
• Ensure food quality, presentation and safety standards.
• Uphold brand hospitality model and guest satisfaction metrics.
• Monitor cleanliness interior/exterior and compliance with policies.

Skills

Guest service

Training

Coaching

Team leadership

Food safety

Job description

Jack in the Box in Springtown, TX seeks a responsible first-line operations supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food, and executing 20/20 guest expectations.

You will train staff, model composure during busy times, enforce standards, and coach for friendly, efficient service while maintaining cleanliness and food safety.