Guest Experience Team Leader

Efficientapply; Country Homes (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jack in the Box is seeking a first-line operational supervisor to lead and train team members in delivering an exceptional guest experience. You will ensure great tasting food, execute guest expectations, and maintain compliance with all procedures and standards.

Responsibilities include coaching staff, maintaining neat appearance, and leading during busy periods to ensure fast, accurate service while upholding food safety and brand standards.

Qualifications

• Experience: 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment.
• Must be at least 18 years old; capable of completing Team Leader training classes; English proficiency required.

Responsibilities

• Supervise and train team members to deliver exceptional guest service and food quality.
• Coach staff to meet 20/20 guest expectations and adhere to Jack in the Box procedures and standards.
• Maintain cleanliness, proper grooming, and a professional appearance.
• Manage peak times by coordinating staff to ensure prompt, accurate service.
• Ensure order accuracy and compliance with food safety policies.
• Lead by example, fostering a friendly, respectful, and high-energy work environment.
• Oversee front-of-house duties including guest service, cashiering, and order taking.

Skills

Team Leadership

Guest Service

Interpersonal Skills

English Proficiency

Math Skills

Team Leader Training

Job description

Jack in the Box is seeking a first-line operational supervisor to lead and train team members in delivering an exceptional guest experience. You will ensure great tasting food, execute guest expectations, and maintain compliance with all procedures and standards.

Responsibilities include coaching staff, maintaining neat appearance, and leading during busy periods to ensure fast, accurate service while upholding food safety and brand standards.