Guest Experience Team Leader

Efficientapply; Hurst (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Jack in the Box is seeking a first-line operations supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food, and adhering to all procedures and standards.

The role emphasizes coaching on guest expectations, maintaining clean and neat appearance, and providing calm, friendly service during busy times. You will guide staff to be well-staffed, responsive, and quality-focused in a fast-paced restaurant environment.

Qualifications

• Trains and coaches team members using the Guest Expectations training materials.
• Ensures compliance with Jack in the Box policies and standards.
• Maintains high guest satisfaction through fast, friendly service.

Responsibilities

• Lead and supervise team during shifts to meet Guest Expectations and 20/20 standards.
• Monitor food quality, safety practices, and proper food handling.
• Uphold cleanliness, neat appearance, and professional behavior at all times.
• Assist with order taking and cashiering during peak periods to ensure smooth service.

Skills

Guest service

Team leadership

Communication

Training

Food safety

Job description

Jack in the Box is seeking a first-line operations supervisor to train and lead team members in delivering an exceptional guest experience, ensuring great tasting food, and adhering to all procedures and standards.

The role emphasizes coaching on guest expectations, maintaining clean and neat appearance, and providing calm, friendly service during busy times. You will guide staff to be well-staffed, responsive, and quality-focused in a fast-paced restaurant environment.