Guest Experience Team Lead

Efficientapply; Fort Worth (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Jack in the Box in Fort Worth, TX is seeking a first-line operational supervisor to lead and train team members in delivering exceptional guest experiences, great tasting food, and adherence to all JIB standards.

You will coach staff on guest expectations, ensure proper grooming and uniforms, manage busy shifts, and maintain cleanliness while assisting with order taking and cashiering during peak hours. This role focuses on brand hospitality and consistent service.

Qualifications

• Trains and coaches team members using guest expectations materials.
• Maintains calm and productive demeanor during busy times.
• Ensures staff are knowledgeable of job requirements.
• Upholds uniform, grooming, and hospitality standards.
• Models brand hospitality and guest-first attitude.

Responsibilities

• Train and coach team members to meet guest expectations.
• Ensure staff are well groomed and in uniform.
• Maintain a friendly and respectful guest interaction.
• Lead restaurant cleanliness and preparation during shifts.
• Assist with order taking and cashier duties during busy times.
• Encourage teamwork to ensure accurate orders.
• Enforce food safety and quality procedures.
• Represent Jack in the Box brand with pride.
• Focus on guest needs and proactive service.
• Develop a positive, reliable team culture.

Skills

Guest service

Team leadership

Training

Food quality

Communication

Job description

Jack in the Box in Fort Worth, TX is seeking a first-line operational supervisor to lead and train team members in delivering exceptional guest experiences, great tasting food, and adherence to all JIB standards.

You will coach staff on guest expectations, ensure proper grooming and uniforms, manage busy shifts, and maintain cleanliness while assisting with order taking and cashiering during peak hours. This role focuses on brand hospitality and consistent service.