Guest Experience Lead

Efficientapply; Carrollton (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Jack in the Box in Carrollton, TX is seeking a first-line operational supervisor responsible for training and leading team members to deliver an exceptional guest experience. You will ensure great tasting food, uphold 20/20 guest expectations, and enforce company procedures and standards across shifts.

The role emphasizes coaching staff on hospitality, maintaining cleanliness, and providing fast, accurate service while focusing on guest satisfaction and brand representation.

Qualifications

• Trains and coaches team members using the Guest Expectations training materials.
• Models calm and productive behavior during busy times.
• Coaches to ensure knowledge of job requirements.
• Ensures compliance with Jack in the Box procedures, systems and standards.
• Holds team accountable to uniform and grooming standards.
• Ensures guest satisfaction through friendly service.

Responsibilities

• Lead and train team to deliver a great guest experience.
• Monitor cleanliness and restaurant appearance.
• Assist with order taking and cashiering during peak times.
• Model and coach staff on hospitality and brand standards.
• Address guest needs promptly and graciously.

Skills

Guest experience

Training and coaching

Team leadership

Food safety

Quality assurance

Customer service

Order taking / cashiering

Brand ambassador

Attention to cleanliness

Communication

Job description

Jack in the Box in Carrollton, TX is seeking a first-line operational supervisor responsible for training and leading team members to deliver an exceptional guest experience. You will ensure great tasting food, uphold 20/20 guest expectations, and enforce company procedures and standards across shifts.

The role emphasizes coaching staff on hospitality, maintaining cleanliness, and providing fast, accurate service while focusing on guest satisfaction and brand representation.