Guest Experience Team Leader

Efficientapply; Santa Clarita (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jack in the Box in Santa Clarita, CA, seeks a first-line operations supervisor responsible for training and leading team members to deliver an exceptional guest experience. You will ensure great tasting/quality food, execute 20/20 guest expectations, and compliance with all Jack in the Box procedures, systems and standards.

The role emphasizes coaching staff to follow the Guest Expectations, maintain neat grooming, provide friendly service, and stay well-staffed during peak hours.

Qualifications

• Must be at least 18 years old.
• Experience as a supervisor in a restaurant or retail setting preferred.
• Ability to train and coach team members on hospitality standards.
• Strong interpersonal and communication skills.

Responsibilities

• Supervises and trains team on workstation operations and guest service.
• Ensures guests receive an exceptional experience and resolves concerns professionally.
• Maintains cleanliness and ensures food safety and quality standards.
• Models and enforces Jack in the Box policies, schedules, and labor practices.
• Leads by example during busy periods and helps with guest orders when needed.

Skills

Team leadership

Guest service

Food safety

Guest satisfaction

Problem solving

Communication

Job description

Jack in the Box in Santa Clarita, CA, seeks a first-line operations supervisor responsible for training and leading team members to deliver an exceptional guest experience. You will ensure great tasting/quality food, execute 20/20 guest expectations, and compliance with all Jack in the Box procedures, systems and standards.

The role emphasizes coaching staff to follow the Guest Expectations, maintain neat grooming, provide friendly service, and stay well-staffed during peak hours.